Returns & Exchanges
At Zonli, we want you to feel completely at home with your purchase. If you are not satisfied with your item, we offer a 30-day return window for most products in their original condition.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Package Your Items
Carefully place the item in its original packaging, ensuring all accessories and tags are included to qualify for a full refund.
Ship the Product
Affix the provided shipping label or your own carrier label to the box and drop it off at a designated shipping facility.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing