Frequently Asked Questions
Everything you need to know about your comfort journey with Zonli.
What is the standard shipping time for Zonli orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a trial period for your weighted blankets?
Yes, we offer a 21-day trial period. If you are not completely satisfied with your purchase, you can return it within 21 days of delivery for a full refund or exchange.
How do I clean my Zonli cooling blanket?
Most of our blankets are machine-washable. We recommend using a cold, gentle cycle and air drying or tumble drying on low heat to maintain the integrity of the cooling fibers.
Are the materials used in your products non-toxic?
Absolutely. All Zonli products are OEKO-TEX certified, ensuring they are free from harmful chemicals and safe for sensitive skin and the environment.
Can I track my order after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna and Afterpay.